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Privacy Policy

This privacy policy describes the privacy practices for Mister-E-Liquid, LLC and its affiliates. This privacy policy applies solely to information collected, used, and shared by this website or received from customers. It will notify you of the following:

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy or Mister-E-Liquids data collection, use, and disclosure practices, please contact us at privacy@mister-e-liquid.com.

  1. Information We Collect
    1. Information You Provide.
      1. Account Registration. When you register for an Account, we may ask for your contact information, including items such as name, address, company name, email, and phone number.
      2. Payment Information. When you are placing an order our site takes payment info to process through a secured 3rd party payment gateway and processor. We do not store your financial account information and do not allow the system to allow such storage for security reasons. We also do not have access to this information once an order has been placed or during the processing of payment.
      3. User Content. Our product and company review community is voluntary. By submitting a review you agree that any information submitted including your name may be viewed by other customers and third parties we do not control.
      4. Communications. If you contact us directly we may request additional information such as name, email, address, order number, phone number, and context for inquiry that you choose to provide.

      The personal information that you are asked to provide, and the reasons why you were asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

    2. Information We Collect When You Use Our Site.
      1. Cookies and Other Tracking Technologies. As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.
      2. Usage of our Site. When you use our site we may collect information about engagement with and utilization of our site, such as products viewed, abandoned carts, time spent on the site and web pages, and navigation of our site. We use this data to improve customer experience, site design, and improve performance. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
  2. Information We Use
  3. We use the information we collect in various ways, including to:

    • Provide, operate, and maintain our Services;
    • Improve, personalize, and expand our Services;
    • Understand and analyze how you use our Services;
    • Develop new services, features, and functionality;
    • Communicate with you, either directly, through automated emails about order statuses, or through voluntary opt-in email marketing and promotional purposes, to provide you with updates and other information relating to our Services;
    • Process your transactions including payment, order fulfillment, and issue resolution;
    • Find and prevent fraud; and
    • For compliance purposes, including enforcing our Term and Conditions, or other legal right, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
  4. Information We Share
  5. We may share the information we collect in various ways, including the following:

    1. Vendors and Service Providers. We may share information with a third-party vendor and service provider service on our behalf, such as payment processing or voluntary opt-in promotional and/or marketing purposes to inform you of relevant product announcements, special offers, and other information about our company’s products and services.
    2. Analytics. We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.
    3. As Required By Law and Similar Disclosures. We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
    4. With Your Consent. We may share information with your consent.
  6. Legal Basis for Processing Personal Information
  7. Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

    However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

    In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

    If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

  8. Third-Party Services
  9. You may access other third-party services through our website, for example by clicking on links to those third-party services from our website. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.

  10. Security
  11. Mister-E-Liquid is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

  12. Data Retention
  13. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  14. Access
  15. If you are a registered user, you may access certain information associated with you Account by logging into our site or email privacy@mister-e-liquid.com. If you wish to terminate your Account all existing order information will remain stored on our 3rd party E-Commerce servers as well as any product reviews you submitted.

    To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Mister-E-Liquid’s ability to comply with a legal obligation; inhibit Mister-E-Liquid's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Mister-E-Liquid or a third party.

  16. Your Data Protection Rights Under The General Data Protection Regulation (GDPR)
  17. If you are a resident of the EEA (European Economic Area), you have the following data protection rights:

    • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing privacy@mister-e-liquid.com.
    • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing privacy@mister-e-liquid.com.
    • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing privacy@mister-e-liquid.com.
    • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
    • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

    We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

  18. Your Choices
  19. You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

    You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.

    Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that, if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. You will continue to receive advertising material but it will not be tailored to your interests.

  20. Under Age Privacy
  21. Mister-E-Liquid does not collect information from those under the age of 18. Prior to accessing our site each user consents that they are of age (18+) to purchase our products before navigating to our home page.

    If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at privacy@mister-e-liquid.com.

  22. Changes to this Privacy Policy
  23. This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

    Contact Us

    If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@mister-e-liquid.com.

    The data controller of your personal information is Mister-E-Liquid, LLC.

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