Once you have quality raw materials, a polished industrial laboratory, and strict procedures laid out, someone has to actually, you know, make the e-liquid, because we don’t have robots to do all of this stuff yet. Even if we did, to be honest, we’d keep our human staff: they’re dedicated to providing the highest quality e-liquid to our customers, and to doing so with unparalleled customer service. (We also just really like them.)
We don’t go easy on them just because they’re family, though: we maintain an aggressive program of constant professional development for our employees, including extensive process testing for our lab employees. Seriously, these guys know their stuff: we make sure of it!
That staff extends beyond the production lab. Our retail stores are packed with smart, energetic, knowledgeable vapers who are available to answer any questions you might have - and they’ve heard them all, so don’t hesitate. Our website’s customer service staff is passionate and dedicated, and maintains a knowledge base that is second-to-none. From the accountants who count the beans, to the shipping staff with their packing peanuts, our employees are trained, educated, and extremely devoted to vaping in general, and specifically to producing and distributing the finest-quality vape juice possible.
